You are not alone, someone else has probably already asked! Browse our FAQs (frequently asked questions) below to find the answer…

How can I see my order history?

We will email you once your order has been received to show you what you have ordered.

How long does it take to process a refund?

10 working days following receipt of the returned goods.

There's an issue with my order, what can I do?

Please email us and let us know what your issue is. We will revert in under 24 hours.

How can I track my order?

Your order will be delivered maximum two days following receipt of your order. 

How can I cancel my order?

Please find further information on the Returns and Refund Policies page.

I received a damaged or faulty item

Please find further information on the Returns and Refund Policies page.

What are the delivery options?

We currently deliver within the UAE. Should you wish to us deliver elsewhere, please contact us directly so we can see how we can help you. Extra charges will apply.

How can I change my delivery address?

Please send an email within 24 hours of ordering with updated information.

How can I send a gift?

Follow the normal order procedure but please send us an email with your order number, detailing where you would like it to be delivered within the UAE. Should you wish to deliver outside of the UAE, delivery charges will apply.

Product compatibility

This product is compatible with most travel strollers including but not limited to: Bugaboo Ant Stroller, Bugaboo Bee 6 Stroller, Le Clerc Magic Fold Stroller. It is a particular good fit for the Baby Zen Yo-Yo.

Does the VirusShield Stroller Cover make my child immune to airborne germs?

VirusShield Stroller Cover is made with a customer designed textile powered by HeiQ Viroblock. When viruses such as Covid 19 and flu hit the fabric they are inactivated. To understand more about how the technology works click here. The VirusShield Stroller cover is not a medical product. If you are concerned about your child’s health you should consult a medical practitioner.

Do I need to wash the VirusShield Stroller cover after each use?

To prolong the protective nature of the product, gentle washing up to 60 degrees is recommended on a limited basis.

Is the VirusShield Stroller cover breathable?

The product has been tested and conforms to a Type II facemask (e.g. the popular blue face masks) under international standards. Never place the cover directly on your child or directly on their face.