Subject to the above policies, we will process your product refund upon receiving the returned products, this will exclude all delivery charges you paid for through ordering. Any refunds given by us in relation to returns will be made only through the original mode of payment.
Any items which have been provided free-of-charge with the relevant products must also be returned.
You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, and/or refund.
In accordance with global retail industry standards, we are unable to accept returns or exchanges of products which are personalised to your order.
In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.